Privacy Policy

Privacy Policy

Effective Date: 1st of September 2019

Last Updated: 1st of January 2025

1. Introduction

Senu Cabs and Tours (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through:

  • Our website at https://senucabs.com/
  • Our Progressive Web Application (PWA)
  • Our mobile applications for iOS and Android devices
  • Any related services, features, or content we offer (collectively, the “Services”)

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number
  • Account Information: Username, password, profile information
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Identification Information: Driver’s license, government-issued ID (for verification purposes)
  • Trip Information: Pickup and destination addresses, trip history, preferences

2.2 Location Information

  • Real-time Location: GPS coordinates for live tracking during trips
  • Location History: Previous pickup and drop-off locations
  • Device Location: Approximate location based on IP address or device settings

2.3 Device and Usage Information

  • Device Information: Device type, operating system, browser type, unique device identifiers
  • Usage Data: App usage patterns, features used, time spent in app
  • Log Information: IP addresses, access times, pages viewed, crashes, and system activity

2.4 Automatically Collected Information

  • Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons
  • Analytics Data: User interactions, performance metrics, error reports

3. How We Collect Information

3.1 Direct Collection

  • Information you provide when creating an account
  • Details entered when booking trips
  • Communications with customer support
  • Surveys and feedback forms

3.2 Automatic Collection

  • Google Analytics: Website and app usage analytics
  • Google Tag Manager: Managing tracking codes and analytics
  • Meta Pixel: Social media advertising and analytics
  • Firebase Cloud Messaging (FCM): Push notifications and app analytics
  • Cookies: Website functionality and user preferences

3.3 Third-Party Sources

  • Social media platforms (if you choose to connect accounts)
  • Payment processors
  • Identity verification services

4. How We Use Your Information

4.1 Service Provision

  • Process and fulfill trip bookings
  • Provide real-time location tracking and navigation
  • Facilitate communication between drivers and passengers
  • Process payments and maintain transaction records

4.2 Service Improvement

  • Analyze usage patterns to improve our Services
  • Develop new features and functionality
  • Optimize route planning and pricing
  • Enhance user experience

4.3 Communication

  • Send booking confirmations and trip updates
  • Provide customer support
  • Send promotional offers and marketing communications (with consent)
  • Deliver important service announcements

4.4 Safety and Security

  • Verify user identity and prevent fraud
  • Monitor for suspicious activities
  • Ensure driver and passenger safety
  • Comply with legal obligations

4.5 Legal Compliance

  • Respond to legal requests and court orders
  • Enforce our terms of service
  • Protect our rights and interests
  • Comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 Service Providers

We share information with trusted third parties who assist us in operating our Services:

  • Payment Processors: For secure payment processing
  • Cloud Storage Providers: For data storage and backup
  • Analytics Providers: Google Analytics, Firebase Analytics
  • Communication Services: For SMS and email notifications
  • Mapping Services: For navigation and location services

5.2 Business Partners

  • Affiliated companies within our corporate family
  • Third-party partners for joint marketing (with your consent)

5.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Respond to emergencies

5.4 Business Transfers

  • In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security audits and assessments
  • Access controls and authentication protocols
  • Employee training on data protection

6.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format

7.2 Communication Preferences

  • Opt-out of marketing communications
  • Manage push notification settings
  • Control cookie preferences

7.3 Location Services

  • Enable or disable location tracking
  • Choose precision level for location sharing
  • View and delete location history

8. Cookies and Tracking Technologies

8.1 Types of Cookies

  • Essential Cookies: Required for basic functionality
  • Analytics Cookies: Help us understand usage patterns
  • Marketing Cookies: Used for targeted advertising
  • Functional Cookies: Remember your preferences

8.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

9. Third-Party Services

9.1 Integrated Services

Our Services integrate with:

  • Google Services: Analytics, Tag Manager, Maps
  • Meta (Facebook): Pixel for advertising
  • Firebase: Cloud messaging and analytics
  • Payment Gateways: For secure transactions

9.2 Third-Party Privacy Policies

These services have their own privacy policies. We encourage you to review them:

10. Children's Privacy

Our Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Specific retention periods vary based on the type of information and applicable legal requirements.

13. Regional Privacy Rights

13.1 European Union (GDPR)

If you are in the EU, you have additional rights including:

  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

13.2 California (CCPA)

California residents have rights to:

  • Know what personal information is collected
  • Delete personal information
  • Opt-out of the sale of personal information
  • Non-discrimination for exercising privacy rights

13.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate.

14. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • Email notification
  • In-app notifications
  • Website banner notices
  • Updated “Last Modified” date

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Website: https://senucabs.com/
Company: Senu Cabs and Tours

For specific privacy-related requests, please include “Privacy Request” in your subject line and provide sufficient detail for us to process your request.

16. Consent

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.